Terms of service

Please read these Terms of Use carefully. These Terms of Use govern your access and use of the www.zebrablinds.co.nz, www.au.zebrablinds.shop, www.ca.zebrablinds.shop, www.uk.zebrablinds.shop & www.zebrablinds.shop websites and offline services. By accessing or using our sites, related tools, software, applications, or any other Zebra Blinds services, you agree and are bound to these Terms of Use.

  1. Order Cancelations
    • We start working on your order shortly after it is placed - usually on the same day - so it's really important to get in touch asap if you would like to cancel it. We aren’t able to cancel orders once they are in production.
  2. Discounts and Promotions 
    • Full list price applies except as per any discounts listed in our current price list or promo codes supplied through various promotional initiatives. They are subject to their own terms and conditions; For instance, sale prices or promo codes may only be available during a designated time period and their use is subject to the conditions of that promotion and time period.
  3. Product Pricing
    • Residents of Australia, Canada, New Zealand, United Kingdom and the United States: your prices will be expressed in your currency. The applicable tax will be added to your billing account, to the extent that Zebra Blinds is obligated to collect such taxes. Zebra Blinds will clear your orders through Customs and deliver door to door. 
    • Residents of the Euro zone – your prices will be expressed in Euros. Zebra Blinds will clear your orders through Customs and deliver door to door.
    • All other countries - your prices will be expressed in US Dollars. We deliver door to door, but you are responsible for payment of any taxes, duties and clearance fees.
  4. Changes to Product Pricing
    • Zebra Blinds reserves the right to change prices on already started orders but uncompleted. This includes scenarios whereby a customer has started one or multiple orders that were left inactive and following a global price adjustment the started order or orders now have a different price.
  5. Product Discontinuation
    • Zebra Blinds reserves the right to cancel uncompleted order/s in the event that a product is no longer offered.
  6. Product Warranties
    • Our products are made to the highest standards. We are proud of and guarantee their quality. If any defect in material or workmanship is evident upon delivery, the faulty product will be replaced free of charge if the issue is raised with the Zebra Blinds team within 14 days receipt of the physical product.
    • Claims for faulty goods and damage in transit: Your order will be carefully inspected and packed before despatch and will be insured in transit. You must inspect your consignment for visible damage before you sign for receipt. If goods are damaged in transit the Customer must retain all packaging and notify both us and the Courier immediately. We will re-supply any product which is not delivered as per your order or order confirmation (whichever is applicable) but you must claim within seven working days. At our discretion we may request you to repack securely goods that are faulty, damaged in transit or incorrectly supplied for shipment back to us at our expense. If so requested, this is a condition of re-supply.
  7. Debilitating Actions
    • If an account engages in debilitating actions such as purposefully generating spam emails, threatening support agents, or placing a high volume of fraudulent orders then a courteous warning will be issued. If warnings do not resolve the situation Zebra Blinds reserves the right to suspend accounts.
  8. Limited Liability
    • To the maximum extent permitted by law, in no event will Zebra Blinds be liable for any lost revenue, profit or data, or for special, indirect, consequential, incidental, or punitive damages however caused and regardless of the theory of liability arising out of the use of or inability to use Zebra Blinds or arising out of any images posted on Zebra Blinds even if Zebra Blinds has been advised of the possibility of such damages.
  9. Site Feedback
    • Any comments, suggestions, proposals or other feedback provided to Zebra Blinds in connection with the operation or content of our sites and products shall be provided by the submitter and received by Zebra Blinds on a non-confidential basis. All such comments, suggestions, and other information shall become the exclusive property of Zebra Blinds. By submitting any such information to Zebra Blinds, you agree that you are transferring and assigning, at no charge, all of your right, title and interest in the information, including all copyrights and other intellectual property rights. You agree that Zebra Blinds shall be free to use such information on an unrestricted basis.
  10. Privacy
    • Zebra Blinds has set out in its Privacy Policy how we collect, use, disclose, store and protection the information that you submit to us during the use of our sites or services. This Privacy Policy applies to every site visit, every use of our services, and every transaction and agreement that is concluded through our sites or services.
  11. Children Under Age 13
    • You must be at least 13 years or older to register and use Zebra Blinds' products and services. If you are under 13, you must use an account created by a parent of guardian, and you must have the explicit permission of a parent of guardian to use Zebra Blinds.
  12. Changes to Terms & Conditions
    • These Terms & Conditions may be changed without notice. It is your responsibility to review this page regularly for changes. Continued use of the Zebra Blinds websites or Zebra Blinds offline app following any change constitutes your acceptance of the change. In addition, by ordering products or using services, you acknowledge that you have read and agree to these terms in their entirety.