Refund policy

WARRANTY & RETURNS POLICY

RETURNS

If the final product does not meet your specified measurements or specifications, you can return this to us within 15 days and we are happy to replace the item for you with no extra cost.

All our window blinds are customised and unique to your measurement. We cannot resell your item should you decide to return them with no quality issues. Hence you cannot return any product you purchase that has no known issues. You are also responsible for the measurements you provide for your window blinds. Should the measurement is inaccurate and your blinds does not fit in to your window, this is your responsibility.

If your item is faulty this policy does not apply, instead you will be eligible for remedy under the warranty policy as detailed below.

WARRANTY
Everything we sell comes with a minimum 12-month parts warranty. Additional details can be found in the product description.
Our standard warranty process is as follows. However all warranty claims are treated on a case by case basis and we do our best to resolve issues in an efficient manner.
1. Contact us for warranty authorisation and provide all relevant information. We will either need photos or verification of the issue from one of our service agents.
2. For minor defects (repairable) we will either send replacement parts or refer you to one of our local service agents.
3. For major defects (not repairable) we will either replace the item or offer store credit/refund.
We will always endeavor to repair or replace faulty goods within their warranty period. If we cannot do this within a reasonable period of time we will offer store credit or a refund. An exception may be made in the case of damage to or misuse of the item. This includes negligent operation, improper assembly, inadequate maintenance, unauthorised repairs, storm damage, and modifications. Limits in cover will apply for businesses. Limitations apply to warranties around rust for sea spray zones, coastal environments as well as areas affected by industrial contamination or geothermal sulfur. Proof of purchase is required and warranties are not transferable. Freight damage or missing parts must be reported to us within 24 hours of delivery.
All warranty claims must first be approved by our representative.

CONSUMERS
Under New Zealand law, where our main head quarter is, the Consumer Guarantees Act 1993 ('CGA') applies to all our customers, domestic and international. You have guaranteed legal rights for goods [and services] you buy. These are called 'consumer guarantees', and include the following:

1. A guarantee that the goods are of acceptable quality, such that the goods are:
• fit for all the purposes for which goods of that type are commonly supplied;
• free from minor defects;
• safe;
• durable; and
• acceptable in appearance and finish
2. A guarantee that the goods are fit for any particular purpose made known by you, or for which we represent that they are or will be fit;
3. A guarantee that the goods correspond with any description with which the goods are supplied; and
4. A guarantee that the goods correspond with any sample or demonstration model where the goods are supplied by reference to such sample or model.
If the goods we supply do not meet a consumer guarantee, we will meet our obligations under the CGA to provide a remedy.
These guarantees are in addition to any warranty offered by a manufacturer, and you may have rights against the manufacturer directly.
The CGA does not apply where the goods have been used in a manner, or to an extent which is inconsistent with the manner or extent of use that a reasonable consumer would expect to obtain from the goods; and the goods would have complied with the guarantee of acceptable quality if they had not been used in the manner or to that extent.

BUSINESSES
If you are acquiring goods (or services) from us for business purposes as defined in sections 2 and 43 of the CGA, you agree that the consumer guarantees provided for in the CGA will not apply to the supply of those goods (or services).

MORE INFORMATION
If you have an issue relating to your order please contact us, providing all relevant details and your order number.

SHIPPING COSTS
Any shipping costs to return the original goods will be at our cost, where we consider the goods to have breached a consumer guarantee. If on examination of goods returned to us, the goods are found to not be in breach of any consumer guarantee, We may charge you a fee for examining the goods, and any cost to return the goods to you.

REFUNDS
Refunds will normally be processed within seven (7) working days. Refunds will only be processed to the original payment method used or bank deposit.